Annual report 2021

Three years post-Listing and after restructuring the business, Quilter is at an inflection point. Having built strong foundations, we are well positioned for our next phase, focused on delivering growth and driving efficiency.

For the generations of today and tomorrow

Quilter: 2021 Year in Review

A snapshot of the highlights of a significant year for Quilter.

The highlights

Platform Transformation Programme completed
+167% increase in net flows
More productive, strategically aligned adviser base
£61 million in cost savings delivered across Optimisation programme
Quilter International sold for £481 million; £350 million to be returned to shareholders by early June 2022
Continued capital management discipline: £375 million share buyback programme completed¹

^{1. In early 2022.}

Chair and Chief Executive Officer’s Statements

A business transformed

"As I look back over my tenure as Chair, it is clear we have achieved a major transformation. Transforming what was Old Mutual Wealth from a subsidiary of a quoted FTSE-100 company, with a business mix largely reflecting historic decisions, to the strategically cohesive UK-centric wealth manager that Quilter is today has been a major achievement."

Glyn Jones, Chair of the Board

Read the statement from Glyn Jones

Positioned for opportunity

"We now look forward to delivering on the opportunity we see before us and our 2021 results demonstrate excellent progress towards those goals."

Paul Feeney, Chief Executive Officer

Read the statement from Paul Feeney

Driving growth and efficiency

Three years on from our Listing and after transforming the business into a simpler, modern, full-service wealth manager, we have strong foundations on which to build the next phase of our strategy. This can be captured in the phrase ‘Growth and Efficiency’.

A simpler business, organised around our clients

At our Capital Markets Day in November 2021, we announced a new client-centric segmentation which reflects the way the business is managed and puts the customer at the heart of everything we do.

Delivering strong results

"The Group’s financial performance for the year was strong, attributed to the recovery in the equity markets over the period, good net inflows and continued focus on expense control."

Mark Satchel, Chief Financial Officer

Read our financial review

A stronger voice for our colleagues

Where people can thrive

"Talking and actively listening to people’s views is the best way to learn about the health of an organisation. It helps me understand the type of culture that people thrive in which ultimately drives the long-term success of the Company. I want to use my skills and experience to help Quilter be a place where people can thrive."

Paul Matthews, Independent Non-executive Director, Workforce Engagement Director

Voices and experiences heard

“When the Board asked me to be an additional Workforce Engagement Director, I was delighted to bring a diverse lens to the conversation. I want to help colleagues to make their voices and experiences heard.”

Tazim Essani, Independent Non-executive Director, Workforce Engagement Director

Annual report 2021