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Annual report

Quilter delivered robust results for 2020, reflecting solid financial performance, strategic progress and operational improvement, despite global disruption.
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For the generations of today and tomorrow

We are customer focused

We offer choice and flexibility

We are open and transparent

We act and invest responsibly

2020 was a year that presented many challenges but our people have risen to them and we have come through strategically better positioned.
Paul Feeney Chief Executive Officer Quilter plc

Quilter: 2020 Year in Review

A snapshot of our highlights in a year of extraordinary challenges.

The highlights:

  • Maintained high levels of client engagement and operational resilience despite global lockdowns.
  • Migrations of clients and advisers onto new UK Platform completed in early 2021.
  • Largely completed integration of advice acquisitions and reorganised advice business around customers.
  • Initiated strategic review of Quilter International.
  • Optimisation initiatives on track to deliver c.£50 million cost savings by end-2021.
  • Continued capital management discipline.

Chairman and Chief Executive Officer’s Statements

Chairman’s statement,

Glyn Jones

While 2020 was a year that was both unpredictable in nature and uniquely challenging in scope, the role of your Board is to steward your company so it is resilient in challenging times and able to deliver the performance you expect in good times. 2020 certainly fell into the former category.

Read the statement from Glyn Jones

Chief Executive Officer’s statement,

Paul Feeney

The point is not just to survive adversity but to learn from the experience and ensure the business is structurally better positioned for the new operating environment.

Read the statement from Paul Feeney

Next steps

Resilience in challenging times

2020 was a year of strong progress for Quilter, which demonstrated the resilience of our business model, strong financial resources and active management of our risk exposures in challenging times.
Resilience in challenging times

Our progress

Our strategy and value creation is guided by cultural values of being pioneering, dependable and stronger together, and a belief in shared, inclusive and responsible prosperity.
Our progress

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