Jo Harris

Jo has extensive experience across wealth management, retail and private banking, with a career spanning senior leadership roles focused on brand growth, customer experience and digital transformation. Most recently, she served as CEO of the Mass Affluent segment at Lloyds Banking Group, where she led the transformation of end-to-end customer journeys, launched new propositions and enhanced the customer service strategy. Her proven track record of leading large-scale customer and operational teams, strengthening brand presence and leveraging technology to deliver exceptional experiences alongside strong commercial performance positions her well to lead Quilter's Chief Customer & Operations Office, driving a seamless end-to-end experience and delivering even better outcomes for customers, advisers and colleagues.